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"Normally, we shipping to most states in the USA, some products we also can ship to around World, but you should double check about your shipping address match your choice.
For example, if your shipping address is Canada or you would like to buy our product on Canada, you must choose the CA buttom with the same product.
Tips: If you cannot find the correct buttom match your shipping destination, this may mean that the product is out of stock or unavailable in your country, Please contact us to double check.
If your order have not been send out from our warehouse(it is means you have not got any tracking number or information), you can just email us about the correct shipping address to support@comfier.com with your order number. And please call our customer service line as well we will change it to you ASAP.
If you already get the tracking number or tracking information, and the tracking information shows the items are already ship out or on the way, you can just go the carriers' official website and change your delivery directly.
If your order has not been sent out from our warehouse (it means you do not have any tracking number or information), you can just email us about the correct model number which you are prefer to and send email to support@comfier.com with your order number. And please call our customer service line as well and we will change it to you ASAP.
If you already get the tracking number or tracking information, and the tracking information shows the items are already ship out or on the way, you can just go the carriers' official website and change it for back to us directly or you also can refuse to receive the goods when the courier arrives and contact us which product you want. If the price of the product is inconsistent, you need to contact us in advance to handle it.
Tips: If possible, please contact us before the item arrives to get the most favorable and reasonable way to both of us.
Comfier product can be returned to receive a full refund for any reason within 30 days of purchasing date. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please see our Return Policy in detial.
IYou may return your undamaged product and packaging within 90 days of purchase to receive a free-repair or replacement. If the reason for return isn’t quality-related, the customer must pay the return shipping costs. Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
It depends. Normally, our promotion will announce on our website Promtion bar or our home page. Please follow us on social media or subscribe our website, we will dispense news and updates for you.
Facebook: https://www.facebook.com/comfiermassager/
Instagram: https://www.instagram.com/comfier.us/
Youtube: https://www.youtube.com/channel/UCRqlKzWiuZWvi9NBMuCvI_Q/featured
TikTok: https://www.tiktok.com/@comfier.us
Pinterest: https://www.pinterest.com/comfiermassagers/
Twitter: https://twitter.com/Comfiermassager
Of course yes. Please email to market@comfier.com including your needs. We will offer your preferential prices.
We have a library of manuals available to download in PDF format, Please search on the product via https://www.comfier.com/pages/software-manual
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
Return Handling Process time: 1-2 business days when receive return request.
Please to see more detail on our Return Policy
Yes, you can register warranty here,as long as you buy products from our officially authorized channels or stores, such as amazon, walmart etc.
You can resgster warranty via https://www.comfier.com/pages/product-registration with your channels, order number, name and email address.
Comfier warrants the product to be free from defects in workmanship and materials, under normal use, for a period of 12 months (standard) from the original invoice date, except as noted below. Comfier products can be repaired or replaced within the warranty period or returned for a refund within 90 days if the products break down in the period of proper use.
Please check out our Warranty Policy here:
https://www.comfier.com/pages/return-policy
US customers should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received. Customers outside of the US should expect to receive their orders within 3 to 9 business days upon payment verification depending on the volume of orders received. Please see our Shipping Policy in detial.
Please to see our Shipping Policy in detial.
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 3 business days (Sun) or 7 business days (Rx), please let us know by emailing supportus@comfier.com. We will be happy to find out what exactly is going on with your order.
If you do not receieve your package but shipping information shows the package has arrived, it may be the carriers lost the package. So please look around in your houses and check with neighbors, or you also can use it or double check with cameras around your homes. If it still can not find your package you can call UPS and just let us know about this, we will check it for you guys and apply the replacement.
Normally, we shipping to most states in the USA, some products we also can ship to around World, but you should double check about your shipping address match your choice.
For example, if your shipping address is Canada or you would like to buy our product on Canada, you must choose the CA buttom with the same product.
Tips: If you cannot find the correct buttom match your shipping destination, this may mean that the product is out of stock or unavailable in your country, Please contact us to double check.
We are sorry about that, although our products can be used in the car, but due to safety concerns, we do not offer the car charger with the product, if you would like to use our product in your car, you can additionally purchase separate car charger for use in your car
Please to see the product manual if it said that "The heat can be turned on independently ", that means the product can be heat independently and follow the below steps to make it works:
1.Press "PWR" to turn on the machine.
2.Press "NECK" Button twice to turn off vibration massage.
3.Turn on "SEAT HEAT" or "BACK SEAT" or BOTH depending on your preference.