Frequently Asked Questions (FAQ)

Last Updated: 31st October 2025

1. What is the process to register the product warranty?

To register your product warranty, please send an email to supportus@comfier.com with your order number.

2. How can I claim a replacement under the warranty?

To initiate a warranty claim for a replacement, please contact us via email at supportus@comfier.com with your order number and a detailed description of the issue.

3. How do I initiate a return?

To initiate a return, please contact our customer support team at supportus@comfier.com with your order number and complete shipping address.

• For customers who purchased the SEEL Worry-Free Shipping Service

You may process your return or exchange directly here. SEEL will cover the associated return shipping fees for qualified returns.

• For customers without SEEL Worry-Free Shipping

Please contact our support team to initiate the return process. Please be aware that you may be responsible for return shipping fees, as detailed in our Return Policy.

If your return request is submitted within 30 days of the original order date and meets our policy requirements, we will arrange for a prepaid return label to be sent to you, where applicable.

4. I no longer have the original packaging. How should I pack the item for return?

Please pack the unit securely in a suitable shipping box, ensuring all components are included, before using the provided return shipping label.

5. How many years of warranty do you offer?

The standard warranty period is one year. By registering the product warranty within 60 days of your purchase, the warranty period is extended to 3 years.

6. What does your warranty cover?

For complete details on warranty coverage, terms, and conditions, please refer to the warranty policy available on our official website.

7. Is the warranty applicable to replacement units?

The warranty applies only to the original purchase and does not transfer to replacement units.

8. How long does it take to receive my order after payment is confirmed?

For orders shipped within the United States, delivery typically occurs 3-7 business days after your order has shipped. Delivery timeframes may vary depending on your location and carrier operations. For detailed information on processing times, international shipping, and other delivery specifics, please refer to our complete Shipping Policy.

9. How can I change my shipping address?

Shipping address modifications must be requested within six (6) hours of order placement. We will make reasonable efforts to accommodate such requests before the order enters the shipment processing phase.

After this six-hour window, we cannot guarantee address changes. If an order ships to an address provided by the customer that is later determined to be incorrect, Comfier is not responsible for lost or undeliverable packages and will not issue a replacement or refund.

For assistance with address modification, please contact our Customer Support team at supportus@comfier.com. Please note that address changes requested after shipment may incur a delivery request fee. For complete details, please refer to our Shipping Policy.

10. How do I activate my website account?

Account activation instructions are sent automatically via email upon submission of the registration form. If you do not receive this email, please check your junk or spam folder. For further assistance, contact us at supportus@comfier.com.

11. How can I find my order number?

For purchases made on Amazon, please refer to your Amazon account order history. For orders placed on our official website, please provide the buyer's name to supportus@comfier.com, and we will assist you in locating the order number.

12. I have lost my power adapter. How can I purchase a replacement?

For a compatible power adapter, please visit our official website and enter your product's model number in the search bar to locate the correct part. If you require assistance, contact us at supportus@comfier.com with your order number and full shipping address.

13. Do your massagers include a car adapter?

No, our massagers do not include a car adapter. In compliance with U.S. product safety regulations, which prohibit the inclusion of certain power accessories with heated products, we no longer provide car adapters as a standard accessory.

14. What is the operational voltage of the product?

Please provide your order number or product model number to supportus@comfier.com so we can provide you with the specific operational voltage for your unit.

15. Can I remove or replace the Lithium battery?

The lithium battery in our products is not designed to be removable or replaceable by the user.

16. Can I use your product if I have a pacemaker or have recently had back surgery?

Our products contain magnets. If you have a pacemaker, have undergone surgery, or have any underlying health conditions, we strongly recommend consulting with your physician before using the product.

17. How can I send a video file for customer support?

To bypass email size limitations, you may use services such as Gmail (for files up to 25MB), Google Drive, or Dropbox to share larger files. Please send the shareable link to supportus@comfier.com.

CONTACT US

UNITED STATES: supportus@comfier.com

EUROPE: supporteu@comfier.com

SINGAPORE: comfiersg@gmail.com

Landline: +1 (248) 819-2623 

Add. : 573 BELLEVUE RD, NEWARK, DE 19713, US