Return & Refund Policy

Last Updated: September 2026

At COMFIER, we want you to feel confident when purchasing our massage and wellness products. This Return & Refund Policy explains our return, refund, product quality support, and return shipping procedures.

Our policy is designed to provide a clear and consistent after-sales experience while ensuring that different types of products are handled appropriately based on their size, condition, and the nature of the request.

1. Quick Policy Overview

Situation Policy Return Shipping
Standard product, within 30 days of delivery Return for a refund for non-defective returns COMFIER covers return shipping
Oversized product, within 30 days of delivery Return for a refund for non-defective returns Customer is responsible for return shipping
Quality issue within 90 days of delivery Repair, replacement, or other appropriate resolution COMFIER covers applicable return shipping
Quality issue after 90 days Handled according to the applicable Warranty Policy As specified under the Warranty Policy
Change of mind after 30 days Not eligible for a return or refund Not applicable

Important: Products classified as Oversized Items are clearly identified in the product description on their respective product pages. Please review the product page carefully before purchasing.

2. 30-Day Return & Refund Policy

Standard Products

For products that are not classified as Oversized Items, COMFIER offers a 30-day return and refund period.

You may request a return within 30 calendar days of delivery for any reason, including:

  • Change of mind
  • Product is no longer needed
  • Ordered by mistake
  • Product does not meet your expectations
  • Other non-quality-related reasons

For eligible standard-product returns initiated within 30 days, COMFIER will provide a refund after the returned product has been received and inspected.

COMFIER will cover the applicable return shipping cost for eligible standard-product returns within the 30-day return period.

Oversized Products

Oversized products are also eligible for a return within 30 calendar days of delivery. However, due to their size, weight, and special handling requirements, the customer is responsible for the return shipping cost for change-of-mind and other non-quality-related returns.

The applicable return shipping cost may be:

  • Paid directly by the customer; or
  • Deducted from the refund amount, where applicable.

Oversized Item β€” Return shipping may apply to change-of-mind returns.

Products classified as Oversized Items will be clearly identified in the product description on the applicable product page before purchase.

We recommend reviewing the product specifications, dimensions, shipping information, and return information carefully before purchasing an Oversized Item.

3. Quality Issues Within 90 Days

If your COMFIER product has a manufacturing defect or quality-related issue within 90 calendar days of delivery, please contact COMFIER Customer Support as soon as possible.

For validated quality-related issues within this 90-day period, COMFIER will be responsible for the applicable return shipping costs and will determine the appropriate resolution based on the specific situation.

This quality-support policy applies to both standard products and Oversized Items.

Possible resolutions may include:

  • Troubleshooting or technical support
  • Replacement parts
  • Repair
  • Product replacement
  • Refund, where applicable

COMFIER may request information such as your order number, a description of the issue, photos, videos, or other reasonable evidence to help diagnose and validate the reported problem.

Important: The Oversized Item return-shipping exception applies only to change-of-mind and other non-quality-related returns. It does not apply to validated quality-related issues reported within the first 90 days of delivery. For such quality-related claims, COMFIER will cover the applicable return shipping costs.

4. Warranty Coverage After 90 Days

After the initial 90-day quality-support period, eligible product issues are handled according to the applicable COMFIER Warranty Policy.

COMFIER provides a standard limited warranty for eligible products, subject to the applicable warranty terms, exclusions, verification requirements, and warranty period.

Depending on the product, purchase date, warranty status, and nature of the issue, available remedies may include:

  • Repair
  • Replacement
  • Replacement parts
  • Other warranty service specified under the applicable Warranty Policy

Warranty service after 90 days does not automatically provide a refund.

For complete warranty coverage, warranty periods, exclusions, and claim requirements, please review the COMFIER Warranty Policy.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return and whether the product is classified as an Oversized Item.

Standard Products

For an eligible change-of-mind or other non-quality-related return initiated within 30 days of delivery, COMFIER covers the applicable return shipping cost for standard products.

Oversized Products

For Oversized Items, the customer is responsible for return shipping costs for change-of-mind and other non-quality-related returns within the 30-day return period.

Oversized Items are identified in the product description on the applicable product page.

Quality-Related Returns

For validated quality-related issues reported within the first 90 days of delivery, COMFIER will cover the applicable return shipping costs, including for Oversized Items.

After 90 days, shipping responsibility will be determined according to the applicable Warranty Policy.

6. Return Conditions

To help us process your return efficiently, please follow these requirements:

  • The return must be requested within the applicable return period.
  • You must contact COMFIER Customer Support before sending a product back.
  • Do not send a product to a COMFIER warehouse without receiving return instructions or authorization.
  • The product should be returned with its original accessories, components, manuals, and other included items whenever possible.
  • The product should be reasonably clean and in acceptable condition.
  • Products damaged through misuse, abuse, unauthorized modification, improper installation, or use inconsistent with the product instructions may not qualify for a refund or warranty service.
  • Missing accessories or components may affect the final refund amount where applicable.
  • COMFIER may require photos or videos to verify the condition of the product or the reported issue.

For product-specific operating instructions, please visit our Product Manuals page.

7. How to Request a Return

Step 1 β€” Contact COMFIER

Contact our Customer Support team through our Contact Us page.

Please provide:

  • Order number
  • Product name or model
  • Date of purchase
  • Reason for the return or description of the issue
  • Photos or videos, if requested

Step 2 β€” Receive Return Instructions

Our support team will review your request and provide the applicable return instructions.

For approved returns, COMFIER may provide a designated return address, return label, or other return instructions.

Step 3 β€” Ship the Product

Follow the return instructions provided by COMFIER.

Customers returning Oversized Items for non-quality-related reasons are responsible for the applicable return shipping cost.

Step 4 β€” Product Inspection

Once the returned product arrives, COMFIER may inspect the product to confirm its condition and eligibility.

Step 5 β€” Refund or Resolution

If the return qualifies for a refund, the refund will be issued to the original payment method after the return has been reviewed and approved.

8. Refund Policy

For approved returns, refunds are generally issued to the original payment method used for the purchase.

Refunds are based on the eligible amount actually paid for the returned product after applicable discounts or promotions.

For example, if a discount code was used at checkout, the refund will generally reflect the actual amount paid for the returned item rather than the original list price.

Where applicable, the following may be deducted from the refund:

  • Return shipping costs for Oversized Items or other returns for which the customer is responsible
  • The value of missing accessories or components
  • Other applicable charges disclosed to the customer before the return is processed

Once the returned product has been received and approved, refund processing typically takes 3–5 business days. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

9. Promotional Items, Free Gifts & Bundles

For orders containing promotional gifts, free accessories, or bundled products, all applicable items may need to be returned together when the qualifying product is returned.

If a promotional item or free gift that is required to be returned is not included, COMFIER may deduct the applicable value of the missing item from the refund.

10. Bulk and Corporate Orders

Corporate purchases, wholesale purchases, and bulk orders may be subject to separate terms and conditions.

Orders involving large quantities or business purchasing arrangements may not qualify for the standard 30-day consumer return policy.

For wholesale, distribution, or business purchasing inquiries, please contact COMFIER through our Contact Us page.

11. Orders from Third-Party Retailers

This policy applies primarily to purchases made directly through COMFIER.com.

If you purchased a COMFIER product through an authorized third-party retailer or marketplace, such as Amazon, Walmart, or eBay, the retailer's return policy may also apply.

For warranty-related issues, please refer to the COMFIER Warranty Policy and provide valid proof of purchase when requested.

12. Important Product Information Before Purchase

Before purchasing a COMFIER product, we recommend reviewing:

  • Product dimensions and specifications
  • Product features and functions
  • Product compatibility
  • Shipping information
  • Return and refund terms
  • Whether the product is identified as an Oversized Item

For additional information, please visit our FAQ and Shipping Policy pages.

Oversized products will be identified directly in the product description on the applicable product page before purchase.

13. Return & Warranty Support

If you are unsure whether your situation qualifies for a return, refund, or warranty service, please contact us before shipping your product.

For returns, refunds, or general order questions, please visit our Contact Us page.

For warranty claims, please review the COMFIER Warranty Policy and follow the applicable warranty claim procedure.

Our customer support team will review your case and provide the appropriate next steps.

14. Policy Updates

COMFIER may update this policy from time to time to reflect changes in our products, services, or applicable requirements.

The version of this policy applicable to your purchase will generally be the version in effect at the time of purchase, unless otherwise required by applicable law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or limited under applicable law.

Need Help?

For questions about returns, refunds, product quality, or warranty service, please visit our Contact Us page.

For common questions, please visit our FAQ.

We are committed to providing clear and reliable after-sales support throughout your COMFIER ownership experience.